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16 Articles

Tenant Portal

Tenant PortalRent Payments

What can tenants actually do in the tenant portal?

Tenants can submit service tickets and track their history and status, make rent payments, review their full financial history of charges and payments, open their lease document, and see their renewal history. Everything they can reach is their own record, and every action they take posts into your platform rather than into a message someone has to process. The portal is bilingual in French and English throughout.

Tenant PortalPortal Access & Communication

Is the tenant portal a mobile app?

No — the tenant portal is a web application with a mobile interface rather than something downloaded from an app store. Tenants reach it through a browser on an Android phone, an iPhone, a tablet or a desktop, which means there is nothing for them to install and nothing for you to push them to update. This is one of the most common questions we get about the portal.

Tenant PortalPortal Access & Communication

Can I choose which tenants get portal access?

Yes — access is strictly invite-only, and you decide which entities, which buildings, or which individual tenants are invited. That lets you roll the portal out to one building first, or hold back a property that is mid-transition, rather than switching on a portfolio at once. Invitations can go out one at a time or in bulk based on entity, building or other criteria you set.


Kompas is built by property managers who’ve scaled real portfolios. We’re secure, open to the tools you already use, and ready for the people who depend on it.

A security shield with a padlock over the Kompas receivables dashboard

Secure And Audit-Ready

Your financial and tenant data is encrypted on Canadian servers, with role-based access and SOC 2 compliance. Every document and change is logged, so the paper trail is always there when an owner or auditor asks.

Synced reporting, bank reconciliation and cash flow entries above a sample of API code

Open API Integration

An open API with two-way sync keeps Kompas in step with the tools you already use. You can even connect your data to the AI assistant of your choice to analyze it in ways legacy software couldn’t.

The Kompas sign-in screen over a list of imported units

Onboarding in Weeks, Not Months

Our Chartered Professional Accountants move your books over accurately, verify every number, and stay with your team until the new system is running and everyone’s confident in it.

The Kompas tenant portal on a phone

A Home For Your Tenants

Residents pay rent, access their lease, and submit repairs from a self-service portal. No more late-night texts to your cell, and better communication for everyone. Because happier tenants who can help themselves are tenants who renew.