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Onboarding

5 Articles

5 Articles

Support

  • OnboardingSupport

    How quickly does support respond?

    Our premium subscription tier carries a 24-business-hour response commitment, and support is reachable by phone, by email and through an online ticketing system. Support hours are 9 to 5 EST, Monday through Friday. An AI-powered live chat is available in the app at any time and hands you to a real person when it cannot answer what you are asking.

  • OnboardingSupport

    How do you handle seats and user licences?

    You can have unlimited users on Kompas, and you will not pay more to add them. As system administrator you manage each person's role, permissions and access based on their job and the segment of the portfolio they work in. That includes people outside your payroll — third-party leasing agents and vendors you work with regularly can have properly scoped accounts at no additional cost.

  • OnboardingSupport

    Is there a live chat inside the app if I get stuck?

    Yes — an AI-powered live chat is available in the app at any time, and it transitions you to a real person when it cannot get you the answer you are looking for. For anything beyond a quick question, the dedicated support team is reachable by phone, email and the online ticketing system during business hours, 9 to 5 EST Monday through Friday.

  • OnboardingSupport

    Can I control who on my team sees what?

    Yes — Kompas has granular role-based permissions you customise per team member. A maintenance manager role reaches service tickets and maintenance requests; an accountant role reaches the receivables and payables dashboards and bank reconciliations; a super user reaches everything on the platform. Because seats are unlimited, there is no incentive to share a login, which is what usually breaks permissions in practice.

  • OnboardingSupport

    What are your support hours?

    Support is staffed 9 to 5 EST, Monday through Friday, by phone, email and the online ticketing system. Outside those hours the AI-powered live chat in the app is available and escalates to a person when the team is back. If a wider window matters to your operation, raise it early — the premium tier's 24-business-hour response commitment is about turnaround, not about extended coverage.

More in Onboarding


Kompas is built by property managers who’ve scaled real portfolios. We’re secure, open to the tools you already use, and ready for the people who depend on it.

A security shield with a padlock over the Kompas receivables dashboard

Secure And Audit-Ready

Your financial and tenant data is encrypted on Canadian servers, with role-based access and SOC 2 compliance. Every document and change is logged, so the paper trail is always there when an owner or auditor asks.

Synced reporting, bank reconciliation and cash flow entries above a sample of API code

Open API Integration

An open API with two-way sync keeps Kompas in step with the tools you already use. You can even connect your data to the AI assistant of your choice to analyze it in ways legacy software couldn’t.

The Kompas sign-in screen over a list of imported units

Onboarding in Weeks, Not Months

Our Chartered Professional Accountants move your books over accurately, verify every number, and stay with your team until the new system is running and everyone’s confident in it.

The Kompas tenant portal on a phone

A Home For Your Tenants

Residents pay rent, access their lease, and submit repairs from a self-service portal. No more late-night texts to your cell, and better communication for everyone. Because happier tenants who can help themselves are tenants who renew.