Maintenance

Yes — we call them service tickets, and they run from a centralised dashboard where you manage, assign, track and comment on every maintenance task in the portfolio. Tickets are created either internally by your team or by tenants through the tenant portal, so a resident request and an inspection finding land in the same queue. This is the question we are asked most often about maintenance, and the answer is the dashboard rather than a shared inbox.

Yes — inbound service tickets can be assigned to named handymen or technicians on your team, who are notified that the ticket is theirs to complete. Assignment is what turns the dashboard from a list into a workload, since you can see who is carrying what before adding to anyone's queue. Assignment is limited to internal users; external contractors cannot be dispatched a ticket directly.

No — dispatch in Kompas goes to internal users only, so a work order cannot be sent to an external contractor the way it can to your own technician. If you use the same vendors regularly, the practical route is to create user accounts for them in the maintenance role, which costs nothing because seats are unlimited on every plan. It is a workaround rather than a vendor dispatch feature, and worth weighing if outsourced maintenance is your model.